The Endless Search for Empathy

Or: How to Get Readers to Relate to Your Characters

How many times have you put down a book because you can’t get close to the main character? Maybe they give no sense of what’s important to them and thus come across as lifeless automatons. Or maybe they express themselves, but in a way that makes no sense.

Metal robot with round eyes and a grimace
This robot actually has a lot more life to it than some characters I’ve read. Photo credit: Rock’n Roll Monkey.

Worse, how many times have you gotten a query rejection in which an agent tells you they don’t find themselves invested in the protagonist? And you’ve wondered what is wrong with your writing? Are you really that terrible?

Both of the above-mentioned scenarios have happened to me. Tthe first not as much because I tend to plug away at books for far too long even when I’m not enjoying them. But the second thing—the professional rejection—has occurred more times than I care to admit.

I could use the excuse that writing is a subjective business and some agents simply don’t like my style. I do tend to write strange stories, with quirky characters set in strange worlds and situations. But if reading hundreds of books over the years has taught me anything, it’s that even when a particular genre of story or style of writing isn’t my favorite, I often can relate to the characters within it.

So what’s the secret? How do we get readers to “fall in love with” our protagonists?

Border Collie with a large yellow flower on his forehead

We might as well ask: How do we fall in love with a new dog? (don’t worry, Tock. You are our One and Only for many more years yet. I hope). Puppy cuteness aside, many new dogs are a lot of work. They might be fully grown with their own personalities already set. They might have behavioral issues that make them difficult to handle. No matter their age, they are most definitely not a replacement for our other dogs. Each one has unique traits, and it can takes some time to get used to them.

Dog lying inside a comforter
Unlike our previous dog, Tock has only a few precise times of day when he will allow himself to be cuddled. It can be hard to wait!

What is it, then, that causes us to take that new creature into our home? To essentially sign a contract that says we will commit to the care and well-being of this furry beast for the rest of its life?

The answer, I believe, comes down to a way of being a particular dog possesses that makes us empathize with it. Think about the first time you gazed upon that litter of puppies, or on that one animal out of dozens or hundreds at the rescue facility. My husband and I still remember spotting our first dog, Tenzing, at the Humane Society. The little guy sat alone in a corner, clearly overwhelmed by the barks echoing from the cages around him. But the thing that drew him to us in an instant was the way he searched our faces, his chocolate eyes switching back and forth from one to the other of us. Clearly, he was trying to send us the telepathic message: Are you my parents? Will you get me out of here?

border collie puppy sitting and gazing at camera
Tiny Tenzing

We adopted him in minutes. If he’d been in a book, I would have read past the first page. And by the time I finished Chapter One, my bond would have been so strong that I’d have kept turning the page to the end.

When agents talk about falling in love with a character, my guess is they’re expecting some sort of spark on that first page. By the completion of the first chapter, for sure. Unlike getting used to a new dog, we don’t have the luxury of months when introducing readers to our story. We need something fast.

We need to generate empathy!

One of the most tried-and-true methods for producing empathy in readers for a character lies in the Save the Cat method (see the many books by Blake Snyder). This is when a character demonstrates something warm-hearted, likeable, or thoughtful about their personality. They might literally save a cat stuck in a tree, or they might simply display a way of thinking about something that indicates they’ve got an ability to feel. We readers understand that even if the character seems pretty screwed up, they’re not all bad.

A cat up a tree, peering between two trunks
Photo credit: Braedon McLeod

To me, generating empathy lies in a combination of action (e.g., Tenzing’s eyes darting back and forth), thought (it was pretty obvious what he was thinking), and dialogue (it was too noisy to hear him, but it’s entirely possible that he was whimpering or at least snuffling a little). The trick is to put a bit of this on Page One, like sprinkling seasoning on a soup, and then add more as the story progresses. This will enable your reader to relate to the character in some small way, and to feel as though they’re developing a relationship with them.

But what about the rest of the story? How do you maintain that trust? No matter how endearing a character is initially, a reader’s only going to want to stick with them if the things that character does, feels, and says make sense in the context of their life. And not only in the present, but in their history. Their backstory.

Writer and dog in deep contemplation in front of computer
Figuring out a character requires lots of thought.

You know how sometimes you do things that you wish you hadn’t—and you don’t know why? Or you suspect something happened to you in the past that messed you up—but you can’t quite figure out what? This is often true of a character in a book, too. The difference between real life and fiction is that in a story, you the author need to understand precisely why your character is acting, thinking, or speaking a certain way. You need to know that character better than you know yourself. Bit by bit, you can then impart a character’s historical context to your reader so they’re not completely befuddled by what the character is doing, saying, or thinking.

There are a lot of things I still don’t understand about myself. I don’t know why I have a revulsion to the sight of rows of seeds in a cantaloupe or rows of scales on a fish (actually, I think it’s at least partly genetic, because my son has it too. He’s the one who told me it’s called Trypophobia). I don’t know why I frantically yank at my coat if the zipper gets stuck (actually, I think it stems from accidentally locking myself in a closet at age four and developing a fear of tight spaces). Self-analysis aside, I truly don’t know why I feel like I have to apologize for everything, or why I need to work every second of the day until I collapse in bed and finally allow myself some time to read.

Half a cantaloupe, cut open
This perfectly fine picture makes me cringe. Photo credit: Martin Moore

As a dog owner, on the other hand, I strive to develop a thorough understanding of my dog’s personality and actions. Tenzing, for instance, began growling at children after an incident in which he was snorkeling for pebbles in a pool (one of his favorite pasttimes), and a group of schoolchildren surrounded him and began “helpfully” tossing stones at him. This terrified him, and though I pulled him out of the situation quickly, he’d made an unforgettable association between children and danger. It’s especially tricky with an adult rescue dog, for whom you don’t know all the things that contributed to their strange and often defensive behaviors. But by watching them closely or knowing a little of their history, you can make some strong conclusions about what might have led them to a particular mannerism. We knew our dog Moth had been forced to spend the first years of her life in a basement, and as a border collie must have been desperately bored and looking for work. I believe this explained her obsession with light spots on floors and walls. The poor thing would jab at them until her nose bled, so we had to make every effort to keep her away from them (and provide her with more suitable work in dog agility).

Border collie staring at the ground while lying in the grass
Even near the end of her life, Mothie spent her spare time gazing at light and shadows.

Like a responsible dog owner, a good writer yearns for a deep knowledge of their characters. When I begin a new draft, I work up detailed character sketches, complete with preliminary scenes of emotionally scarring incidents that show how they became who they are in the story. Even with those sketches entrenched in my mind, I invariably discover that my knowledge of my characters isn’t yet full enough. I have to step back from writing and think some more. Why are they acting the way they do? Saying the things they say? Enduring those thoughts that keep running through their heads? Only by knowing their inner histories can I write my characters in a meaningful way—and a way that generates empathy in my readers.

How about you? Do you toss books down in frustration when the protagonist isn’t relatable? Have you ever gotten one of those “can’t quite relate” query rejections? Here’s hoping our next attempts draw readers in rather than push them out.

Happy Tales!

Getting Back in the Game

Dog staring vacantly into a lake

Have you ever felt as though you’re floundering, uncertain what to work on next? Perhaps (1) you’ve finally finished that first draft after months (years!) of effort, let it sit for weeks (months!), and now haven’t any idea what to do with it. Or (2) you’ve perfected your story (Seven revisions! Countless brainstorming sessions with critique partners!), to the point that you know if you work on it any more it’s only going to get worse—but the thought of querying is enough to freeze you from the inside out. Or (3) maybe you’re lucky enough to have moved past those hurdles and you’re actively querying, negotiating, revising (again!), publishing, or marketing, but everyone* wants to know what’s next and your muse isn’t merely hiding, it seems to have jumped off a cliff and swum out to sea. *By “everyone,” I mean you, plus at least one other person, if you’re lucky.

mossy tree limb stretching over a creek
Photo credit: K Mitch Hodge

Never fear. I’m going to go out on a limb here and say that if you haven’t experienced at least one of these gut-wrenching dilemmas, you’re not a writer. In fact, I might as well wobble my way to the end of that bouncy branch and say that if you haven’t experienced this in any pursuit you love, then you haven’t lived.

So … let’s address Dilemma #1, when you’re stymied after finishing your first draft. Well, I have a little confession to make. I never succeed in letting my story sit for long before transitioning into Editorial Mode. I have such an over-zealous work ethic that I can’t help but jump almost immediately into revising what I wrote, the same way I feel compelled to walk my dog every single day despite rain or shine, wind or blizzard.

Dog waiting for me on snowy walk
Tock and I enjoy our walk no matter the weather.

Though my turnaround from writing to editing is quick, the process I use is gentle. This is because my revisions don’t begin with actual changes. Instead, I start with something that is so fun I want to do it. I look forward to it, the same way Tock faceplants into his bowl of breakfast or dinner kibble.

Dog eagerly polishing off his dinner

And what is that super fun step? Kind of like a dog sniffing where they peed the previous day, I get to read what I wrote. At last, I can see my story as a whole piece rather than merely a painful collection of sentences, paragraphs, and chapters. With sort-of completed arcs of character and plot, my story sort-of resembles what someone might want to read someday. It shows me that though I may yet have lots of work ahead, I wrote a story. I did it! Hooray for me! It’s a major confidence booster—and we introverted, insecure writers need all the ego boosting we can get. Most importantly, I make notes as I read on where the world and characters need development, where the plot drops into sinkholes, where the pacing sags or speeds too fast, and where things simply don’t make sense. These notes, in turn, give me a launching point from which I can step into real revisions. And after this full immersion in my manuscript, I not only can revise it, I want to!

a mysterious hole in the water, into which the water is plunging
Spotting holes in the plot is the first step. Photo credit: Simon Hurry

But what happens once you’ve revised so much that you’re sick of it? I realize that I’ve gotten to this point when I start to question why I wrote the darned thing in the first place. It’s best if you don’t nitpick at it quite that long. Before all pride and joy in your creation vanishes, accept that it’s time to move on. Assuming you want to publish traditionally, this brings us to Dilemma #2.

Querying.

Tense, dirty soldier hiding in the grass
Photo credit: Sander Sammy

To me, this is the most terrifying, blood-shedding step in a writer’s life. You only get one chance with most literary agents to put your stuff in front of them, and if they reject you, you can never again try to persuade them to take on that particular manuscript. Even the rejections themselves are hard to bear – mostly form letters or no response at all. I don’t know which is worse: knowing with certainty that it’s a brutal “no thanks,” or not knowing and thus retaining some hope until, months later, you finally have to mark it down as a rejection by default.

I have nightmares about querying. I think it’s safe to say that prostrating myself in front of an agent is my least favorite activity on the planet. So what do I do? As so often is the case with me, I look to my dog for inspiration. He’s always been a scaredy-pup, startling at big birds flying overhead, or a skunk waddling out of the bushes like happened last week (did Tock investigate and get sprayed? Thankfully, no. He scurried past it and waited for me a respectful distance away). He used to worry about swimming, standing for minutes on end gazing forlornly at a stick in the water just out of his reach. He still takes his time, studying the stick for a few seconds to a minute before paddling out to it. But he’s learned to swim farther and farther these past couple years, and eventually retrieves the sticks, every time.

dog staring at stick in water a few feet away
dog has swum to the stick and captured it!

The most frightening thing that Tock recently experienced was when a large unleashed dog charged down the trail toward us and jumped on him. Not in a friendly way. In a split second, the dog had my poor puppy on his back and was standing over him, snarling and lunging at Tock’s neck. In the next split second, I got over my shock at what had just happened and called for Tock to come to me. He wriggled out from beneath the dog, ran to me (fortunately uninjured), and we hurried away. I was so anxious to make his experience seem less stressful than it surely was that I didn’t even stick around to chastise the aggressive dog’s owner, but walked briskly away, rewarding Tock with treats all the while for his smart decision. But I worried that now Tock would view meeting new dogs the same way I view querying: One hundred percent terrifying, one hundred percent something to be avoided forever.

a yellow-eyed, prick-eared beast stares at the viewer from the dark

Still, I knew that Tock didn’t want to give up his daily walk due to fear of a savage beast, the same way I don’t want to abandon my dream of becoming traditionally published. We headed out the next morning—a little more watchful, a little more careful (I leashed Tock when we saw another dog approaching in case he’d developed fear aggression as a result of the attack, and kept his voluntary encounters very short). Tock was tentative that day, meeting dogs with his tail at half-mast rather than upright, silent rather than emitting the tiny happy whimpers he usually produces. By day two, his tail was back up, and by day three, he was whining with excitement again. He did it! He overcame his worries about another random attack. Hooray for Tock!

two happy dogs meeting eachother

And if my darling boy can put himself back out there despite his fear, so can I. No matter how many rejections I’ve suffered in the past, I simply need to pick out my preferred agents, organize and tailor my queries to them, and hit send. It’s a psychological hurdle that I must overcome—will overcome—for my latest manuscript if I ever want a shot at publication in the traditional way. The worst that will happen is another form letter. It’s not like I’m going to get bitten in the neck by some long-canined, drooling, bloodthirsty monster.

Right?

Happy Tales!

Note: Since I’ve already addressed Dilemma #3—writing something new—in a different post, I won’t address it here (see Stepping Out of Your Comfort Zone, https://substack.com/home/post/p-137672913e).

Mired in Mud

How to Keep Yourself—and Your Story—Afloat!

More than three months after embarking on my own Hero’s Journey, winnowing the innards of a house down to the most crucial ones, packing those up, enduring Covid for the first time, bidding farewell to friends and students, mountains and pine cones, selling the house and buying another one thousands of miles away, the process of unpacking interrupted by five visits to emergency rooms and twenty-three days in three different hospitals (not me, but someone beloved to me), navigating big-city traffic and a claustrophobic parking garage with not nearly enough spaces, circling around and around in the dark, wondering if I would ever have time to write again, certain each day was a new low point, wondering if I would write again even if I had the time … after all these difficulties, my hope for a new life shrank from a flame to a spark, from a spark to an ember, from an ember to a faint memory of something bright but unreachable, a fuzzy star on the edge of the galaxy. Some days I don’t think I could remember it at all, in fact.

I was lost.

Dark descending parking garage ramp
Photo credit: Nuno Silva

But even though writing became impossible, I never stopped thinking of myself as the main character in my real-life story. And that’s what saved me. It allowed me to look at my situation with some detachment, even amusement at times. We writers aren’t nice to our heroes, and I was the perfect flesh-and-blood example! We’re told to be cruel to our heroes, to keep making situations worse and worse. It’s completely acceptable to shove the poor characters alone into a new land, surrounded by enemies, shivering in torrential gales, uncertain what to do next, plagued by the thought that if they’d only made the right decisions they wouldn’t be in this mess, downtrodden, defeated, despairing. Stripping all hope from a hero makes for good reading, right?

Wet Dog

Well, not entirely. It’s true that a strong sense of desperation is critical for the “All is Lost” scene, which typically occurs about three quarters of the way through a story. This scene leaves the hero certain there’s absolutely no way they can achieve their goal. They are one hundred percent screwed, and their hope for any sort of future has one hundred percent vanished. They are primed to enter the “Dark Night of the Soul,” which in story parlance is when everything the hero formerly thought was important to themselves is stripped away, forcing them to confront the truth.

Photo credit: Eberhard Grossgasteiger

But what about the rest of the story? What about all the parts that lead up to this terrible time: the inciting event that pushes a hero into a new world or a new way of thinking and acting, the difficult barriers they must surpass, the people or creatures they meet along the way, the bits of their past that they may either cling to or reject out of hand, the interesting things they learn during their journey? And how about the parts that follow the Dark Night of the Soul: the emergence of a wiser protagonist and the final showdown in which a hero uses their new skills or understanding to achieve some sort of resolution? Should they feel hopeless during these times?

My answer to this question is a resounding no. What allure would any story have if it provides no hope of something the hero can do, think, or say that will lead to a more promising future? Even if those things aren’t what readers would have anticipated or selected themselves, even if the future isn’t the happy ending they thought might happen, we need to feel as though the hero has some agency, some desire to mold the course of events.

We need hope.

Hopeful Dog Sitting and Looking at Camera
Tock is very good at hoping for a variety of things

Sure, a string of calamities may grip us and give us empathy for a character — but only to a point. In the big picture, we get tired of characters who flounder endlessly in their own despair and negativity. We’ll empathize better with characters who keep trying. It doesn’t matter that most of their attempts will be misguided and make matters worse rather than better, like those of a hungry dog who paws at its owner’s leg and receives a reprimand rather than a treat. We appreciate that spark no matter the outcome. And eventually (if your dog is my dog), it’ll stop pawing and try something else, like staring at the treats on the counter, or pressing one of its talking buttons, and it’ll get a reward. Maybe not a treat, if the dog fails to press the “eat” button, but something equally interesting, such as a trip “outside” or “play” with a favorite toy.

Dog pressing a button on his "button board"
Tock accidentally presses “Love You” instead of “Eat,” which will result in a head scratch rather than the treat he was expecting.

Dogs are true masters of hope (as for me, I hope you knew I was going to get to dogs eventually). Though they’re not striving for some overarching goal that’s going to change their lives or the world, they demonstrate hope for simple things every single day. I can safely say that in addition to compartmentalizing my troubles into a Hero’s Journey format, the act of witnessing (and helping) my dog achieve his desires for food, walkies, and play has helped me through my own rough patch. He’s a fabulous example to me of how to write a character that never ever gives up. He reminds me that hope nourishes a story rather than the other way around.

And so, as I make some tentative forays back into the writing world, I will cradle that hope in my palm. I will nurture it from a memory to an ember, a spark, a flame. I will cherish my life as much as those of my characters, and I will remember this every time my dog tells me he wants his breakfast, or a romp in the woods, a swim in the pond, or a tug-of-war game with a favorite toy.

How about your characters? Do they give up too easily? What helps them to keep going? And how about you?

Dog leaping into blue water for a stick

Happy Tales!